Policies & Terms

Lesson Policies

Tuition is paid in advance for all lessons/classes/workshops. Your monthly tuition reserves a weekly day/time for your private lesson. Tuition is based on the number of lessons scheduled each month which is determined by the TTUSD calendar.

Payment is prorated for the first month (if not starting lessons at the beginning of a month) along with a one-time registration fee of $25 and is due at the time of registration. Thereafter, full month's tuition payment will be charged automatically at the beginning of each month. Lesson tuition is nonrefundable.

I agree to provide credit card information and have my account automatically charged at the beginning of each month. Your credit card will not be charged until your lesson schedule has been confirmed. I understand that I will not receive refunds or lesson credits for lessons that I do not attend.

Tahoe Truckee School of Music (TTSM) observes the same holidays as the Tahoe Truckee Unified School District (TTUSD). Lessons will not be provided and you will not be charged unless you make special arrangements to schedule a lesson on a holiday.

TTSM is generally open on TTUSD declared snow days. Credits for TTUSD declared snow days will only be issued if no lesson occurred and your instructor did not offer a virtual lesson option.

Lessons missed due to student absences are not refundable. However, each student is allowed two make-up lessons every six months, as long as the cancellation is made more than 48 hours before the lesson time and the credit is used within 30 days of the cancellation. Students enrolled in lessons are expected to notify the instructor as soon as possible if they are going to be absent for any given class so the instructor can plan accordingly.

Students are registered until the School is notified that the student will be discontinuing. We must receive at least 7 days notification before the beginning of the next month. TTSM does not refund tuition or provide credits or make-up lessons for lessons canceled by the student.

I give the Tahoe Truckee School of Music permission to record, videotape, or photograph my child (or self) during his/her participation in lessons, classes, recitals, or other events that are TTSM sponsored and used for the purposes of promotion and archive.

I hold the employees/contractors of the Tahoe Truckee School of Music and its endeavors harmless from liability during the time my child (or self) is participating in any TTSM programs, except in cases of gross negligence.

The policies stated above are to remain in effect the entire time the student is taking lessons or involved in any other TTSM programs.

Privacy Policy

Last Updated: December 5, 2025

Tahoe Truckee School of Music ("TTSM," "we," "our," or "us") is committed to protecting the privacy of our students, families, donors, volunteers, and supporters. This Privacy Policy explains the information we collect, how we use it, how we protect it, and the choices you have regarding your data.

This policy applies to all information collected through our website, registration systems, communications (including voice and SMS), email newsletters, events, donations, and all other TTSM programs and services.

1. Information We Collect

We may collect information directly from you, automatically through our digital tools, and occasionally from third parties (such as payment processors or referral sources).

1.1 Personal Information

This may include, but is not limited to:

  • Name
  • Email address
  • Mobile and/or home phone number
  • Mailing address
  • Emergency contact information
  • Student details (age, instrument, scheduling preferences, participation history)
  • Parent/guardian information
  • Billing or donation information (processed through third-party services)

1.2 Website & Technical Data

Collected through tools including, but not limited to:

  • Google Analytics
  • Google Tag Manager
  • Meta Pixel

This data may include:

  • IP address
  • Device and browser type
  • Pages visited
  • Referring URLs
  • Cookie and tracking data
  • General site interaction information

1.3 Communications & Activity Data

This may include:

  • Email and SMS communication history
  • SMS opt-in/opt-out preferences
  • Call logs
  • Voice recordings (when a disclosure is provided)
  • Lesson scheduling and participation information (via Opus)

1.4 Photos, Videos, and Recordings

With consent provided during registration, TTSM may collect:

  • Student photos
  • Videos
  • Event and performance recordings

These are used only in accordance with the Photo Release Agreement. You may revoke consent at any time by emailing info@tahoemusic.net.

2. How We Use Your Information

We use collected information to:

  • Operate lessons, classes, and school programs
  • Manage scheduling, billing, and communications
  • Provide account notifications and customer service
  • Send newsletters and announcements (if subscribed)
  • Process donations and donor acknowledgments
  • Maintain internal records
  • Improve our website, services, and outreach
  • Support program development and community events
  • Fulfill legal, safety, and operational requirements

We do not use student or family information for targeted advertising.

All data processing is done in accordance with legitimate operational needs of a nonprofit educational organization.

3. Third-Party Service Providers

We use trusted third-party platforms to operate essential functions. Providers include, but are not limited to:

3.1 Website & Analytics

  • Google Analytics (GA4)
  • Google Tag Manager
  • Meta Pixel

3.2 Communication & CRM

  • Opus (CRM, scheduling, email, SMS, voice)
  • Google Workspace

3.3 Payments & Donations

  • GiveButter
  • Stripe (via GiveButter or Opus)
  • Venmo (limited event use)

3.4 Creative Tools

  • Canva (only public, consent-approved images uploaded)

All third-party providers are required to handle data securely and ethically.

4. Photo & Media Use

By enrolling in TTSM programs, families agree to the Photo Release provided during registration.

Media may be used for:

  • Social media
  • Website content
  • Marketing and promotional materials
  • Event documentation

Revoking consent: Email info@tahoemusic.net. We have procedures in place to honor requests.

5. SMS/Text Messaging

TTSM sends SMS messages only to individuals who opt in voluntarily.

5.1 Types of Messages

You may receive:

  • Lesson reminders
  • Schedule changes or cancellations
  • Class notifications
  • Account updates
  • School announcements
  • Event reminders

Message frequency varies. Message and data rates may apply.

5.2 Opt-In Methods

You opt in by:

  • Providing a mobile number during registration
  • Completing a form
  • Giving verbal or written permission
  • Texting a keyword (when applicable)

5.3 Opt-Out

To stop receiving messages:

  • Reply STOP to any TTSM text, or
  • Email info@tahoemusic.net

Opt-outs are honored immediately.

5.4 Help & Support

Reply HELP, or email info@tahoemusic.net at any time.

5.5 Privacy Guarantee

TTSM does not:

  • Share SMS opt-in information with third parties
  • Sell or use phone numbers for marketing
  • Provide SMS consent data to external organizations

SMS data is used only for essential TTSM communications.

6. Voice Calls & Call Recording

TTSM may use Opus Voice for communication.

  • Some calls may be recorded when legally required disclosures are provided
  • Recordings are used only for training, accuracy, or operational needs
  • Recordings are stored securely and deleted when no longer necessary
  • TTSM does not share call recordings except as required by law

7. Sharing of Information

TTSM does not:

  • Sell personal information
  • Share information for marketing purposes
  • Share SMS opt-in data with any third party

We may share limited data only when necessary to:

  • Operate essential services
  • Process payments or donations
  • Meet legal or safety obligations

All service providers are required to protect the information they handle.

8. Children's Privacy

TTSM collects minor information only from parents or guardians. No direct data is collected from children under age 13.

Parents may request corrections or deletion by contacting info@tahoemusic.net.

9. Data Retention

We retain data only as long as necessary for:

  • Providing educational services
  • Maintaining operational and financial records
  • Complying with legal and accounting requirements
  • Supporting accurate communication history

Data is deleted or anonymized once it is no longer needed.

10. Your Rights

You may request:

  • Access to your information
  • Corrections
  • Deletion (where legally permitted)
  • Opt-out of SMS
  • Unsubscribe from emails
  • Revocation of media consent

Email info@tahoemusic.net for all requests.

11. Policy Updates

We may update this Privacy Policy periodically. Any changes will be posted with an updated "Last Updated" date.

12. Contact Information

Tahoe Truckee School of Music
Email: info@tahoemusic.net
Website: tahoemusic.net
Address: 10038 Meadow Way, Suite E, Truckee, CA 96161

13. Messaging Terms & Conditions

By providing your mobile number and opting in to receive text messages from Tahoe Truckee School of Music (TTSM), you agree to receive informational SMS messages, including:

  • Lesson reminders
  • Schedule changes or cancellations
  • Account notifications
  • Class or program updates
  • School announcements

Message frequency varies. Message and data rates may apply.

For help, reply HELP or email info@tahoemusic.net. To unsubscribe at any time, reply STOP, and you will immediately be removed from SMS communications.

Mobile opt-in information will not be shared with third parties for marketing purposes. All text messaging originator opt-in data and consent will not be shared with any third parties.

Participation in SMS messaging is voluntary and provided as a convenience for students and families.